…frequently asked questions
If you have a question which is not answered here, please contact our Service Centre by phone or e mail.
Click here for map of fairground
Yes. An overview of access is shown here
Bringing your dog to the fairground might be very stressful for the animal and for other visitors.Therefore, we strongly recommend not to bring your dog to the fairground. This saves your pet the stressful walk through the crowd and allows the visitors a secure and fearless visit.
If you still want to bring your dog to the fairground, please keep it on a leash at all times.
Dangerous dogs as defined in the Official Hamburg Dog Regulation are not allowed to enter.
The catalogue is available in the entrance areas and at the information points. After the Fair, the catalogue can also be ordered online. The exhibitor directory can be consulted on the website or via smartphones.
We are happy to support you in your application for a visa for your travel to SMM 2012. You can request a letter of invitation here.
SMM is a specialist fair on shipbuilding. Access is exclusively for trade visitors.
At our Business Centers (Entrance Central, South Entrance South, East Entrance). You can use Internet and Office programs there at a small charge, and print documents. All information is shown here. here
A wide range of facilities is available, providing everything from small snacks to complete business lunches. Click here to see the wide range of restaurants and services for food and beverages
Hamburg is Germany’s largest and most successful major waterside city. Hamburg has an enormous amount to offer for every taste – shopping in the nearby city centre, walks by Lake Alster or the River Elbe, going out in the trendy Schanzenviertel district, or a visit to the world famous Reeperbahn.
All the highlights for post-show evenings in Hamburg are shown here
No, public transport (HVV) is not included in SMM tickets.
Yes. To use our online ticket shop, you need:
Yes, within 14 days from date of purchase, you can cancel online tickets as follows:
You will get your money back if you have cancelled in writing within the cancellation period. The appropriate amount will then be credited to your credit card after the end of the event. It is not possible to return admission tickets purchased on site.
Day ticket are valid for one day and one person only. 2-days-tickets and season tickets are valid for two or more days but also for one person only.
All steps in the online ticket shop are handled via a secure server link. Where payment by credit is necessary, this is effected via Saferpay, an external secure booking system.
Yes. After completion and printing of your ticket, you will receive confirmation via e-mail. This e mail includes a link for repeat access to the online ticket shop, where you can print your ticket again if necessary. Please keep this e mail until after your visit to the event.
No. The confirmation e-mail does not replace your online ticket. Its purpose is simply to acknowledge your online ticket purchase, and to inform you of your link in the event that you need to reprint your ticket.
Do you have any more questions about online ticketing?
Additional information is available in this document: